The US Communications Story

US Communications started with an idea, a need, and a belief that the market was ready for something different. Patricia Connole (Kendig) already overcame many obstacles early in her career and was ready for the challenge ahead. As a single mom with two kids, she provided for her family, self-funded her Accounting degree from Baldwin Wallace College, then put her degree to immediate use working at a regional CPA firm. Her career continued to a Northeast OH electrical contractor working as an accountant. It was here where Pat saw the opportunity in the numbers and recognized the need for a new type of contractor to support a growing industry. After being told by her employer that they did not share her vision, she trusted her instincts and made the tough decision to break out on her own.

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Soon after in 1996, US Communications and Electric, Inc. was formed, a structured cabling and design firm supporting the booming technology trend. The company humbly started out of a house in Berea, OH with a handful of employees. The dining room table served as the office and conference room. The garage served as the warehouse and training room. The small team of 6 strongly believed customer satisfaction was the key to their growth. The mission statement written as the company formed has not wavered and has stood the test of time:

By working together, we will fulfill the present and future needs of our customers. We will develop and maintain open communication, exemplary partnerships, teamwork and trust. Our employees will demonstrate initiative, dedication and a work ethic second to none.

By the start of the next year the business was too large for Pat’s garage and they moved to offices in Berea, OH. As US Communications grew, the team knew they needed to invest in two places, people and training. Jim Connole joined the team in January of 1997 as Vice President and immediately implemented plans to secure more work and build strong customer relationships. Technology was changing rapidly. To address the changing market, US Communications concentrated on hiring key personnel, training on new technologies, and mastering new solutions. They were quickly building a customer base that put their trust in them.

Continued success allowed migration from installing fax machines and phone lines to building and maintaining network infrastructure in hospitals, schools, businesses and data centers. With their rapid growth the business needed more space and moved to Solon, OH in 2001. Here the team continued to expand both in size and scope. Pat concentrated on building financial strength for US Comm while the rest of the team focused on increasing capabilities. Over the years they added many certifications including WBENC, Ohio DAS, MDOT, and a GSA contract schedule.

In 2006 US Communications was honored as a Top Small Business in Ohio and a Top 500 Woman Owned Business in the United States. The team continued to grow adding expertise in Design and Engineering while completing some of the largest technology installations in Northeast Ohio. In 2009 it was once again time to move as the business outgrew its Solon office and headed to its current offices in Garfield Heights, OH.

Today, US Communications and Electric, Inc is routinely on Crain’s Largest Woman Owned Businesses in Cleveland list. The team has grown from 2 to over 100 since it was founded in 1996. They have extensive expertise in designing and integrating network cabling, Audio/Visual, Distributed Antenna, Security, and other IoT solutions. US Communications continues to grow while remaining faithful to their humble beginnings and their vision to always support the customer and invest back into their team

A timeline history of US Communications

I would like to thank everyone on your team for such a professional job. If in the future, we need any cabling services I would not hesitate to have US Communications do the work. I would refer them to anyone in need of low voltage installations.

Tom C.